IT Service Manager

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.


Are you passionate about supporting IT services and collaborating with teams in a dynamic tech environment? Take the opportunity to explore an exciting role at Scania where you’ll help develop and maintain essential IT tools for R&D.
Role Summary
As an IT Service Manager in Product Development IT, you’ll work closely with Scania R&D to ensure critical applications are running smoothly and are continuously evolving with user needs. Your focus will be on improving day-to-day operations, ensuring that our IT services meet the highest standards of performance and reliability, and working with vendors — while having opportunities to drive improvements and enhancements.
Job Responsibilities
Lead and Innovate: Be the Single Point of Contact (SPOC) for all communication with application vendors, handling procurement, managing licenses, budgets, and agreements. Drive improvement work and add new functionality needed by the business.
Ensure Operational Excellence: Work on IT infrastructure and manage security for your applications. Collaborate with vendors and customer support to ensure day-to-day operations, manage and solve incidents, and help users choose the right IT solutions.
Agile Management: Facilitate backlog management, ensuring transparency and collaboration. Represent the team in planning, decision-making forums, and cross-functional alignment meetings.
Stakeholder Engagement: Drive stakeholder engagement from product management, customer collaborations, and development teams, ensuring user needs and strategic values are aligned. Ensuring compliance requirements are embedded in the product lifecycle.


Who You Are
You are a purpose-driven collaborator with an analytical mindset. You thrive in a dynamic environment and are passionate about solving problems and supporting users in a tech environment. You are flexible, can adapt to an evolving organization, and strive to translate data into value.
Your background likely includes experience in working with IT applications or services, and are comfortable with managing stakeholders and coordinating vendors. You thrive in ambiguity, can bridge business and technology fluently, and enjoy bringing structure to complexity.
Self-Motivated and Communicative: You are self-going, communicative, and have excellent social skills. You are structured, supportive, and have a passion for understanding end-users and their business.
Agile and Innovative: You think and breathe agile, have the courage to challenge existing ways of working, and are creative in how you test new ideas.
Experienced and Knowledgeable: You have an academic education or equivalent experience, with at least 4-5 years of work experience in project or change management, application development, support, or other relevant areas. You have broad technical IT knowledge, ideally with experience in cloud computing, system administration, or DevOps on infrastructure solutions.
User-Centric: You have a strong user-centric mindset and are fascinated by how technology can unlock people’s productivity.
Fluent in English: You master English fluently in both speaking and writing. Knowing Swedish is an advantage.


This Is Us
IT is a crucial part of Scania's transformation, and Scania IT has embarked on a stimulating and challenging journey of change to contribute to the development of Scania's business. Globalisation, digitalisation, and mobility are trends that are affecting our business environment. We are increasing our ability to make use of our information assets and utilize new technology. New possibilities enable us to share data with each other, apply machine learning, and artificial intelligence. The work environment at Scania’s IT department is international, with employees representing many different nationalities and countries
Scania Offers
We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.
Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.
Application
Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.Apply as soon as possible, no later than 2025-05-04.
Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.
If you have questions or would like more information, please contact:
Torbjörn Oliveira Luna (Group Manager), torbjorn.oliveira.luna@scania.com or
We look forward to your application! #LI-JI1

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