Competence Manager – IT Service Desk Sweden

Are you a structured and experienced leader, eager to develop and create prerequisites for our employees to succeed? Then this could be the perfect position for you.


At Sandvik, we talk about setting the industry standard – and we really mean it. Our Global IT Service Desk supports all Sandvik users with IT issues, serving as the first contact for any IT-related concerns. We're now looking to strengthen our leadership team with a Competence Manager – a crucial role in establishing the foundations and shaping the future of our Service Desk.
About the job
In this position, you lead the personnel in our Global Service Desk Sweden. Our Service Desk agents work in shifts to provide 24/7/365 support for all Sandvik users. You ensure that the team has the capacity and skillset required through coaching, development and follow-up of personnel. The job includes close collaboration with the leadership team who consists of Product Area Manager, Solution Engineers and Coordinators. You manage workforce and competence planning, empowering and growing personnel to enhance self-management.
Also included in the job:
Assess team health to ensure the right prerequisites for success.
Enable skills development in the team and support personnel during changes.
Act as a representative for the employer, following Sandvik Group HR policies and rules.

The location for this job is Sandviken, where the whole IT Service Desk Sweden team is located.
About you
We’re looking for someone with experience in a similar role, preferably within a global organization. You have leadership experience, a proven track record in people management and financial management skills. As we’re a global organization, fluency in English and Swedish, both written and verbal, is required.
In addition to your background, we’re just as passionate about your personality – characterized by your structured way of working and ability to prioritize to ensure efficient operations. You’re flexible and skilled in managing diverse shift schedules. With an extroverted mindset and a genuine curiosity about people, you’re driven by developing and working with others. Add to this a passion for problem-solving and you have a great opportunity to succeed in this role.
Our culture
Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Contact information
For further information about this position, please contact Anna Hall, hiring manager, anna.hall@sandvik.com
We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.
Union contacts – Sweden
Malena Rackner, Unionen, +46 (0)70 242 33 90
Tord Engström, Akademikerföreningen, +46 (0)76 106 62 87
Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55

Recruitment Specialist: Therese Rutqvist
How to apply
Send your application no later than May 8, 2025. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0077931.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com.
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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